The Organization of IT Service Receivers

Venkatesh Upadrista

Chapter Chapter 5 in Managing Your Outsourced IT Services Provider, 2015, pp 55-62 from Springer

Abstract: Abstract Organizations that want to focus on their core business processes while delegating noncore processes need to select a service provider. In the IT services industry, a business that provides IT services to other organizations is the IT service provider organization (SPO), and the receiver of such services is the IT service receiver organization (SRO). In such a case, personnel from the SRO become customers of the SPO. A person or group from the SPO who sells their organization’s services is referred to as a seller. Once there is an agreement between a service provider and a service receiver regarding the services to be performed by the SPO, a contract is signed.

Keywords: Service Receiver; Service Provider Organizations (SPO); Core Business Practices; Offshore Service Centers; Noncore Business (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-0802-1_5

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DOI: 10.1007/978-1-4842-0802-1_5

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