Metrics: The Basics
Martin Klubeck
Chapter Chapter 1 in Planning and Designing Effective Metrics, 2015, pp 1-6 from Springer
Abstract:
Abstract Of all the possible organizational-improvement tools, metrics stands out for me as the most requested, misunderstood, feared—and useful. Defining metrics from a high level requires that I give you the What, Why, When, Where, Who, and How.
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-0826-7_1
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DOI: 10.1007/978-1-4842-0826-7_1
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