Where Are We Headed?

Chitra Madhwacharyula and Shreesha Ramdas

Chapter Chapter 10 in Scaling Customer Success, 2023, pp 219-236 from Springer

Abstract: Abstract Customer Success has come a long way since it evolved into a full fledged function. From reactive to proactive, from tactical to strategic, from high touch to digital touch, it’s been an interesting but not surprising evolution. We have come a long way, but in some ways we are just getting started. They say that the best way of predicting the future is to build it, and that’s exactly what we hope we’ve done in the previous chapters. We believe firmly that an increased focus on CS Ops. and the CS Center of Excellence is the way forward for all medium and large CS practices. And while nobody knows precisely how the future will unfold, in this chapter, we’ll gaze into our crystal ball to bring you predictions backed by our own industry knowledge and the knowledge of all the CS experts who have contributed to this book. We’ll also look at trends that you can tap into immediately to make your own CS Org. and practice a lasting success.

Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-9192-4_10

Ordering information: This item can be ordered from
http://www.springer.com/9781484291924

DOI: 10.1007/978-1-4842-9192-4_10

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().