Scaling Customer Success

Chitra Madhwacharyula () and Shreesha Ramdas ()

in Springer Books from Springer

Date: 2023
ISBN: 978-1-4842-9192-4
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Chapters in this book:

Ch Chapter 1 Customer Success Center of Excellence (CS CoE)

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 10 Where Are We Headed?

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 2 CS Business and Operational Models

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 3 Key Customer Success Workflows and Processes

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 4 Customer Onboarding – A Methodology

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 5 Key Metrics and Beyond

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 6 Making Sense of Data

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 7 Designing Customer Success for Scale

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 8 Role of CS Operations in Scaling a CS Practice

Chitra Madhwacharyula and Shreesha Ramdas

Ch Chapter 9 Extending CS CoE

Chitra Madhwacharyula and Shreesha Ramdas

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DOI: 10.1007/978-1-4842-9192-4

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