CS Business and Operational Models

Chitra Madhwacharyula and Shreesha Ramdas

Chapter Chapter 2 in Scaling Customer Success, 2023, pp 15-38 from Springer

Abstract: Abstract In this chapter we will review some common and upcoming business and operational models and explore how Customer Success(CS) methodologies can be adapted for them. We will also cover the concepts of CS 3.0 and the five pillars of Customer Success. Think of this chapter as laying the knowledge foundation for your CS practice. In order to build your CS Center of Excellence (CS CoE), you need to have a good understanding of the business and operational models of your current CS practice. This will enable you to not only effectively standardize and operationalize your current CS practice but also plan for its evolution..

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-9192-4_2

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DOI: 10.1007/978-1-4842-9192-4_2

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