Customer Onboarding – A Methodology

Chitra Madhwacharyula and Shreesha Ramdas

Chapter Chapter 4 in Scaling Customer Success, 2023, pp 75-85 from Springer

Abstract: Abstract Customer Onboarding is one of the most important workflows in a company’s customer journey. In this chapter, Sri Ganesan, the CEO of Rocketlane, a company that builds cutting-edge customer onboarding technology, outlines his approach to building and scaling customer onboarding methodologies and presents real life examples of how companies optimized their onboarding workflows.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4842-9192-4_4

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DOI: 10.1007/978-1-4842-9192-4_4

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