Role of CS Operations in Scaling a CS Practice

Chitra Madhwacharyula and Shreesha Ramdas

Chapter Chapter 8 in Scaling Customer Success, 2023, pp 183-207 from Springer

Abstract: Abstract Customer Success Operations team provides standardization, intelligence, planning, and ultimately, strategy for your Customer Success practice. In this chapter, we will specifically look at the value and ways of setting up a CS operations function; whether it is a formal operations-focused Customer Success Center of Excellence (CS CoE) or a smaller ops function; and its benefits to scale and optimize a Customer Success practice.

Date: 2023
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DOI: 10.1007/978-1-4842-9192-4_8

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