Introduction

William J. Rothwell (), Sandra L. Williams and Aileen G. Zaballero
Additional contact information
William J. Rothwell: The Pennsylvania State University
Sandra L. Williams: Northeastern Illinois University
Aileen G. Zaballero: Rothwell & Associates, LLC

Chapter Chapter 1 in Increasing Learning & Development’s Impact through Accreditation, 2020, pp 1-15 from Springer

Abstract: Abstract The demographic changes in today’s workforce are forcing organizations to focus on knowledge transfer, rather than training for job performance. Not only is the knowledge of matured workers leaving the workplace rapidly, but newer and younger workers are also demanding immediate access to information. Products and services are sold electronically, installed technologically, and serviced virtually—with all the work conducted by multiple generations dispersed around the world. All of these factors put considerable pressure on employee learning and development (L&D). Programs must be accurate, content sustainable, and technologically flexible. Additionally, the training programs must take responsibility to meet both current worker and strategic organizational expectations while delivering practical, adaptable, and transferable learning outcomes that update skills and specialized knowledge. Within this melee of expectations, how can a L&D program assure its relevance to a business, institution, government, or professional association? How can it meet strategic objectives? How can training management assure quality both in knowledge transfer and in content relevancy? What process or authority can guarantee the quality, financial return, and customer service benefits?

Date: 2020
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-14004-5_1

Ordering information: This item can be ordered from
http://www.springer.com/9783030140045

DOI: 10.1007/978-3-030-14004-5_1

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().