India

Pallavi Awasthi ()
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Pallavi Awasthi: Florida International University

Chapter Chapter 12 in The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, 2019, pp 267-299 from Springer

Abstract: Abstract Using survey data from 206 public education professionals in India, this chapter elucidates the emotional labor behavior of public servants and its impact on various job outcomes. The results are consistent with other countries in some regards and different in others. Emotive capacity is significantly and positively related to job satisfaction and personal fulfillment and negatively associated with burnout. Emotive pretending—displaying an emotion one does not actually feel—is not associated with burnout or the other outcome variables. Findings are interpreted in the context of India’s complex society and gender expectations, all of which are markedly influenced by a rich spiritual and cultural history.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-24823-9_12

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DOI: 10.1007/978-3-030-24823-9_12

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