The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Edited by Mary E. Guy, Sharon H. Mastracci and Seung-Bum Yang

in Springer Books from Springer

Date: 2019
ISBN: 978-3-030-24823-9
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Chapters in this book:

Ch Chapter 1 Introduction: Why Emotional Labor Matters in Public Service

Mary E. Guy, Sharon H. Mastracci and Seung-Bum Yang

Ch Chapter 10 Bolivia

Pamela S. Medina

Ch Chapter 11 China

Xiaojun Lu

Ch Chapter 12 India

Pallavi Awasthi

Ch Chapter 13 Republic of Korea

Hyun Jung Lee

Ch Chapter 14 Pakistan

Aisha Azhar

Ch Chapter 15 Philippines

Ador R. Torneo

Ch Chapter 16 Rwanda

Sebawit G. Bishu

Ch Chapter 17 Taiwan

Chih-Wei Hsieh, Mao Wang and Yue Zhang

Ch Chapter 18 Thailand

Amporn Tamronglak

Ch Chapter 19 The UK

Sharon H. Mastracci, Ian Tyler Adams and Ning Kang

Ch Chapter 2 Thinking Globally About the Public Service Work Experience

Mary E. Guy

Ch Chapter 20 The USA

Geri A. Miller-Fox

Ch Chapter 21 Looking for Patterns Across Nations

Mary E. Guy, Sharon H. Mastracci and Seung-Bum Yang

Ch Chapter 22 From Data Dashboards to Human Hearts

Sharon H. Mastracci and Mary E. Guy

Ch Chapter 23 Looking Forward: Adjusting to the New Paradigm

Sharon H. Mastracci, Mary E. Guy and Seung-Bum Yang

Ch Chapter 3 Trending Interconnectedness: The Value of Comparative Analysis

Sharon H. Mastracci and Ian Tyler Adams

Ch Chapter 4 Understanding Emotional Labor at the Individual Level

Seung-Bum Yang and Hyun Jung Lee

Ch Chapter 5 Understanding Emotional Labor at the Organizational Level

Xiaojun Lu

Ch Chapter 6 Understanding Emotional Labor at the Cultural Level

Sharon H. Mastracci and Ian Tyler Adams

Ch Chapter 7 Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters

Chih-Wei Hsieh

Ch Chapter 8 Measuring Emotional Labor: Survey Construction, Measurement Invariance, and Structural Equation Model

Seung-Bum Yang, Mary E. Guy, Sharon H. Mastracci, Aisha Azhar, Chih-Wei Hsieh, Hyun Jung Lee and Xiaojun Lu

Ch Chapter 9 Australia

N. Emel Ganapati and Meredith A. Newman

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-3-030-24823-9

Ordering information: This item can be ordered from
http://www.springer.com/9783030248239

DOI: 10.1007/978-3-030-24823-9

Access Statistics for this book

More books in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().