Pakistan

Aisha Azhar ()
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Aisha Azhar: University of Management and Technology

Chapter Chapter 14 in The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, 2019, pp 321-338 from Springer

Abstract: Abstract This chapter provides an examination of human resource management systems and practices in Pakistan. It explains how these practices are influenced by a confluence of social institutions, Western models, and Islamic principles. Pakistan, like other South Asian countries, has remained under the influence of British legacies in its administrative structures and employment practices. Using empirical evidence, this chapter summarizes the daily work experience of those who work for government. Findings reveal that two emotional labor variables, emotive capacity and deep acting, were positively related to job satisfaction and personal fulfillment. As if in superposition, deep acting is also positively related to burnout. The results are discussed through the lens of a colonial legacy and the incongruence between organizational and social display rules in Pakistan.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-24823-9_14

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DOI: 10.1007/978-3-030-24823-9_14

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