Looking Forward: Adjusting to the New Paradigm

Sharon H. Mastracci (), Mary E. Guy () and Seung-Bum Yang ()
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Sharon H. Mastracci: University of Utah
Mary E. Guy: University of Colorado Denver
Seung-Bum Yang: Konkuk University

Chapter Chapter 23 in The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, 2019, pp 535-554 from Springer

Abstract: Abstract This chapter offers a broadened frame of reference for what constitutes knowledge, extending it beyond the cognitive to embrace the emotive. It explains embodied knowledge and discusses the shift toward emotive competency in public service practice and training. Neuroscience research findings underscore the centrality of emotions to reasoning. Emotive thought is essential to embodied knowledge, which is a far fuller and more appropriate depiction of knowledge for practice and education. Embodied knowledge is especially suited to shared-power governing in the post-bureaucratic present where traditional chains of command function alongside networks to determine processes of public service delivery.

Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-24823-9_23

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DOI: 10.1007/978-3-030-24823-9_23

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