Service Integration: Supply Chain Integration in Servitization

Khadijeh Momeni (khadijeh.momeni@tuni.fi)
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Khadijeh Momeni: Tampere University

A chapter in The Palgrave Handbook of Servitization, 2021, pp 471-485 from Springer

Abstract: Abstract Research and empirical evidence indicates that servitization changes the traditional manufacturing supply chain. Firms engaged in servitization must integrate with a network of actors ranging from component suppliers to intermediaries to customers. To develop a comprehensive picture of supply chain integration in the servitization context, this chapter proposes a service integration framework that explains the integration of supply chain partners to enable integrating service business in the firm’s existing value chain. The framework explores supply chain integration by distinguishing the supply chain dimensions (i.e. internal, supplier and customer integration), levels (i.e. operational and strategic integration), modes (i.e. resource and information sharing) and integration needs in relation to the type of services (i.e. basic services and advanced services).

Keywords: Servitization; Supply chain; Supply chain integration; Integration (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-75771-7_30

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