Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers

Alexander Kreyenborg (), Frederik Möller (), Michael Henke () and Max Niemann ()
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Alexander Kreyenborg: TU Dortmund University
Frederik Möller: TU Dortmund University
Michael Henke: TU Dortmund University
Max Niemann: TU Dortmund University

A chapter in The Palgrave Handbook of Servitization, 2021, pp 117-132 from Springer

Abstract: Abstract For three decades, researchers have investigated the transformation from pure product-oriented manufacturers to comprehensive solution providers. However, there is a lack of research for small and medium-sized manufacturers, struggling to estimate the effort required to develop complex industrial solutions. As a result, the limited resources are misallocated. This paper develops a socio-technical taxonomy, which helps classify the portfolio of current and intended industrial product-service offerings. Furthermore, the applicability is demonstrated using examples, and a first correlation between the manufacturers’ portfolios and financial performance is provided.

Keywords: Servitization; Taxonomy; Industrial Product-Service system; SME (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-75771-7_8

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