Crowd-Based Service Design

Prof Rajagopal

Chapter Chapter 8 in Crowd-Based Business Models, 2021, pp 227-256 from Springer

Abstract: Abstract The collective intelligence not only offers ideation, but also helps firms in decision-making. The crowd-based business models also share control rights between stakeholders and management. This chapter discusses the crowd-based business models in service industries, collective governance, and shareholder rights. The concept and modalities of reverse service pyramid are argued in this chapter as ‘putting the customers first.’ In addition, the concept of thinking triangle comprising design thinking, systems thinking, and value thinking has been discussed in this chapter in the context of coevolution of services firms with crowd value chain. The discussions on designing services-based crowd platforms, reverse service pyramid, social domain of services, and systems thinking and value management in crowd-based services are central to this chapter. This chapter argues that service firms using collective intelligence develop value-driven services business model and provide cost-effective utilitarian services with embedded aesthetic and emotional values.

Date: 2021
References: Add references at CitEc
Citations: View citations in EconPapers (2)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-77083-9_8

Ordering information: This item can be ordered from
http://www.springer.com/9783030770839

DOI: 10.1007/978-3-030-77083-9_8

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().