Service Design Within a Multiplicity Logics in Health Care

Felicia Nilsson (), Shivani Prakash () and Josina Vink ()
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Felicia Nilsson: The Oslo School of Architecture and Design
Shivani Prakash: The Oslo School of Architecture and Design
Josina Vink: The Oslo School of Architecture and Design

Chapter Chapter 1 in Service Design Practices for Healthcare Innovation, 2022, pp 1-21 from Springer

Abstract: Abstract Within health care, there are a plurality of varying, sometimes conflicting, logics at play that unconsciously shape people’s actions and decisions. When doing service design in health care, there is a need for a greater understanding of the often taken for granted logics that enable and constrain value cocreation. Without this understanding, there is a risk that service design inappropriately perpetuates the dominance of particular logics over others. This paper unpacks the logics in particular service situations with empirical examples from designing decentralized care in Norway. We show how an acknowledgment of the existing and possible future dynamics between logics can support a more critical approach to innovation through service design in complex healthcare systems.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-87273-1_1

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DOI: 10.1007/978-3-030-87273-1_1

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