Service Design Methods: Re-Envisioning Infection Practice Ecologies in Nursing to Address Antimicrobial Resistance (AMR)

Alison Prendiville (), Colin Macduff () and Fernando Carvalho ()
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Alison Prendiville: LCC, University of the Arts London (UAL)
Fernando Carvalho: San Francisco State University

Chapter Chapter 21 in Service Design Practices for Healthcare Innovation, 2022, pp 425-447 from Springer

Abstract: Abstract Antimicrobial resistance (AMR), whereby antibiotics no longer work against bacterial infections, poses a global threat to human health. Within healthcare practices, nursing has been highlighted for its under-utilisation to prevent the advancement of AMR, particularly given the multiple responsibilities nurses have within clinical environments and in community settings. Concurrently, international and national institutions have recognised that to deal with the complexity of AMR, interdisciplinary collaborations are required that extend beyond the medical sciences to incorporate not only the social sciences but also arts and humanities. This chapter presents the role of service design methods in a UKRI AHRC funded research project re-envisioning practice ecologies in nursing (RIPEN) with community and hospital nurses to explore the co-development of interventions to prevent the spread of AMR. The work focuses on the use of co-design as visual storytelling, mappings and provocations, integrated with material from historical archives, and guided by the Design Council’s Double Diamond process model. Drawing specifically on four workshops delivered from the London Lab, this chapter reveals the opportunities for service design methods, to uncover the implicit knowledge and creativity that nurses use in their daily practices. By adopting these innovative practices, we were able to harness new ways of giving agency to the nurses, questioning the issues of AMR whilst also imaging new futures to inform policy.

Date: 2022
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DOI: 10.1007/978-3-030-87273-1_21

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