Story-Centered Co-creative Methods: A Means for Relational Service Design and Healthcare Innovation

Rike Neuhoff (), Nanna Dam Johansen () and Luca Simeone ()

Chapter Chapter 25 in Service Design Practices for Healthcare Innovation, 2022, pp 511-528 from Springer

Abstract: Abstract Building on empirical evidence gathered from a case study with dementia family caregivers in the Danish healthcare system, the chapter looks at how story-centered co-creative methods, i.e., an iterative practice of gathering and (co)producing stories, can ignite and sustain relational service design and how this can contribute to healthcare innovation. These story-centered co-creative methods can work particularly well not only to build relationships with and among participants but also to foster greater levels of trust, sensitivity, and empathy in service design projects. While facing the challenges of supporting their loved ones suffering from dementia, family caregivers have to interact with multiple and different actors, including an array of different physicians, specialists, nurses, and other professional caregivers. Story-centered co-creative methods can support the engagement of these diverse actors and invite them to embrace each other’s perspectives while reflecting, thinking, and acting on how healthcare services can be improved and innovated. When involved in a design process that builds safe, informal, and authentic spaces for self-expression, these actors truly benefit from the transformative power of the service design process itself. The chapter provides theoretical reflections on this process-based view of service design and offers practical advice that can both inform the practice of service design professionals and ignite innovation within healthcare organizations.

Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-87273-1_25

Ordering information: This item can be ordered from
http://www.springer.com/9783030872731

DOI: 10.1007/978-3-030-87273-1_25

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().