A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework

Christopher Kueh (), Fanke Peng (), Philip Ely () and Gareth Durrant ()
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Christopher Kueh: Edith Cowan University
Fanke Peng: University of South Australia
Philip Ely: Curtin University
Gareth Durrant: DSIL Global

Chapter Chapter 6 in Service Design Practices for Healthcare Innovation, 2022, pp 115-131 from Springer

Abstract: Abstract Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-87273-1_6

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DOI: 10.1007/978-3-030-87273-1_6

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