The e-Report System: Redesigning the Reporting in Turkish Healthcare Services

Çağdaş Erkan Akyürek (), Şükrü Anıl Toygar () and Elif Erbay ()
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Çağdaş Erkan Akyürek: Ankara University
Şükrü Anıl Toygar: Tarsus University
Elif Erbay: Ankara University

Chapter Chapter 8 in Service Design Practices for Healthcare Innovation, 2022, pp 157-169 from Springer

Abstract: Abstract The healthcare industry is defined as a highly interdependent sector, one component of which often fails to compensate for efficiency that the other cannot provide. Today, comprehensiveness and digital transformation in healthcare services are two inseparable features. Therefore, one cannot aim to produce better results for patients in a health system without changing the way it works in an area that needs transformation. Accordingly, Turkey is working to make technology-based regulations to keep pace with this transformation taking place in the world. In this regard, “e-Report System” constitutes a basis for the study in order to ensure delivery of all reports (including birth, disability, driving license, sick leave, case notification reports, etc.) given by the healthcare organizations affiliated with the Ministry of Health in an electronic, e-signed format. Started to be implemented in 2010, the e-Report System consists of many components such as e-Birth Report, e-Disability Report, e-Driver Report, etc. With the implementation of this system, service processes have been redesigned. Thanks to this system, as access to data, is provided centrally, the control capacity is strengthened, expenses are reduced, the service process is shortened by reducing bureaucratic procedures, and ultimately, service quality and patient satisfaction are strengthened. In addition, thanks to this system, it is more possible to eliminate duplicate report writing, prevent irregular reports and facilitate sharing with relevant institutions. This study aimed to present how service processes are redesigned with the e-Report system implemented by the T.R. Ministry of Health and to compare the previous system with the new one in terms of their advantages and disadvantages. For this purpose, service design processes were explained by giving detailed information about the components of the system, and the effects of the system on service processes were discussed.

Date: 2022
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DOI: 10.1007/978-3-030-87273-1_8

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