Understanding Hotel Employees’ and Guests’ Perceptions of Smart Hotels Using Q Methodology

Ye Shen ()
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Ye Shen: California Polytechnic State University

A chapter in Information and Communication Technologies in Tourism 2022, 2022, pp 412-416 from Springer

Abstract: Abstract Nowadays, hotels are adopting high technologies to improve the quality of their facilities and services to build competitive advantages. Although smart hotels are an emerging trend, no known studies have investigated hotel employees’ and guests’ perceptions of this kind of hotel. This research will investigate how hotel employees and guests perceive the benefits and drawbacks of smart hotels using Q methodology.

Keywords: Smart hotel; Q methodology; Perception; Hotel guest; Hotel employee (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-030-94751-4_37

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DOI: 10.1007/978-3-030-94751-4_37

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