The Moderating Effect of Emotional Intelligence on the Relationship Between Servant Leadership and Organizational Citizenship Behavior in the Medical Device Industry

David Conrad () and Mihai C. Bocarnea ()
Additional contact information
David Conrad: Regent University
Mihai C. Bocarnea: Regent University

Chapter 26 in The Palgrave Handbook of Servant Leadership, 2023, pp 617-650 from Springer

Abstract: Abstract The quantitative research tested the moderating effects of the emotional intelligence constructs of intrapersonal, interpersonal, adaptability, stress management, and general mood on the relationship between the single construct servant leadership and the constructs of organizational citizenship behavior, including interpersonal helping, individual initiative, personal industry, and loyal boosterism, resulting in the creation of 20 separate hypotheses. The sample included 104 respondents within the US medical device industry. Multiple hierarchal regression analysis confirmed that eight of the hypotheses indicated a moderating effect on the servant leadership and organizational citizenship behavior relationship. The construct of stress management did not moderate any of the servant leader and organizational citizenship behavior relationship constructs, while the personal industry construct of organizational citizenship behavior indicated a statistically significant relationship with the other four emotional intelligence constructs. This research provided supporting evidence for the importance of emotional intelligence within organizational leadership theory by demonstrating the moderating effect on organizational production, thereby providing further support on the importance of including emotional intelligence training within medical device organizational sales and marketing training programs.

Keywords: Emotional intelligence (EI); Organizational citizenship behavior (OCB); Servant leadership (SL) (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-01323-2_34

Ordering information: This item can be ordered from
http://www.springer.com/9783031013232

DOI: 10.1007/978-3-031-01323-2_34

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().