Onboarding and Socialization Under COVID-19 Crisis: A Knowledge Management Perspective

Hanne Haave (), Aristidis Kaloudis () and Tone Vold ()
Additional contact information
Hanne Haave: Inland Norway University of Applied Sciences
Aristidis Kaloudis: Norwegian University of Science and Technology
Tone Vold: Inland Norway University of Applied Sciences

Chapter 12 in Virtual Management and the New Normal, 2023, pp 223-242 from Springer

Abstract: Abstract COVID-19 has contributed to a digitalization of communication, and in many cases a distribution of the workforce in organizations. In turn, this has affected knowledge management practices during the pandemic. In particular, this paper scrutinizes the impact of the COVID-19 pandemic on onboarding practices in a large public organization. The research aimed to investigate employees’ perceptions of the onboarding process during the COVID-19 pandemic, and how they expect “the new normal” workday to unfold. A total of nine employees were interviewed in a large public organization. We find that COVID-19 caused a certain degree of detachment from the workplace among the new employees, raised issues regarding communication, knowledge sharing and personal development, but also the uptake of an extensive and lasting use of digital administrative systems. The newcomers emphasize the importance of being physically present at work. The unanimous prediction of the post-COVID-19 work future was more flexibility regarding working at the office versus working from home, and a balance for newcomers between presence and e-learning when being onboarded.

Keywords: Digital onboarding; Work from home; Organizational socialization; “The new normal” (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-06813-3_12

Ordering information: This item can be ordered from
http://www.springer.com/9783031068133

DOI: 10.1007/978-3-031-06813-3_12

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().