Designing a Conceptual Wayfinding Structure to Manage Information for Human-Centered Healthcare Experience

Cecilia Xi Wang () and Craig M. Vogel ()
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Cecilia Xi Wang: University of Minnesota
Craig M. Vogel: University of Cincinnati

A chapter in Human-Centered Service Design for Healthcare Transformation, 2023, pp 317-328 from Springer

Abstract: Abstract This article traces the development of an information navigation toolkit that weaves the conceptual wayfinding structure of information management theory into the healthcare design for a holistic patient experience. Inspired by the human-centered design philosophy and design thinking, this method also draws on information management science and patient education literature. It is an embodiment of the prostate cancer patient experience supportive toolkit. Developed in response to challenges encountered in communicating research findings to multidisciplinary design teams, the Prostate Cancer patient experience supporting toolkit has been developed to redesign patients’ experience and facilities in hospitals and prostate cancer department settings in the United States. We argue that this process and toolkit support information management through design synthesis and can support information management in other contexts. This paper draws on research with the support of The University of Cincinnati Barrett Cancer Center (UCCC) and LiveWell Collaborative.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-20168-4_18

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DOI: 10.1007/978-3-031-20168-4_18

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