Human-Centered Service Design and Transformative Innovation: Beginning to Understand How Innovation Culture Shifts Within the Public Health System in Western Australia

Sash Milne (), Christopher Kueh (), Stuart Medley (), Neil Lynch () and Benjamin Noteboom ()
Additional contact information
Christopher Kueh: Edith Cowan University
Stuart Medley: Edith Cowan University
Neil Lynch: Office of Medical Research and Innovation, Office of the Deputy Director General, Department of Health Western Australia
Benjamin Noteboom: Royal Perth Bentley Group and East Metropolitan Health Service

A chapter in Human-Centered Service Design for Healthcare Transformation, 2023, pp 53-72 from Springer

Abstract: Abstract The cultivation of innovation culture in any public healthcare system is complex, requiring a thorough understanding and reframing of evolving transformation at every level. While human-centered service design is important, the organizational culture and systems that create a foundation for service delivery require specific research. It is especially important to understand the foundations for the development of strategies that enable system-wide culture transformation. This chapter provides a comprehensive mapping of the innovation initiatives and leadership across the public healthcare system in Western Australia. In-depth design-led conversations were held with stakeholders, healthcare leaders, and innovators, at all stages of their innovation development, to map system complexity and explore factors that could contribute to the development of transformative innovation.

Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-20168-4_4

Ordering information: This item can be ordered from
http://www.springer.com/9783031201684

DOI: 10.1007/978-3-031-20168-4_4

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().