A Case in Point: DBS Bank

Leslie P. Willcocks (), John Hindle (), Matt Stanton () and John Smith ()

Chapter Chapter 22 in Maximizing Value with Automation and Digital Transformation, 2024, pp 181-189 from Springer

Abstract: Abstract To bring home the relevance of the KCP change framework and the complexity of the process, let’s examine an actual case of a company rewiring for digital transformation. By 2023 DBS Bank Singapore had long been globally recognised as an exemplar of how to achieve digital transformation.

Date: 2024
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DOI: 10.1007/978-3-031-46569-7_22

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