Conclusions

Ada Maria Barone () and Emanuela Stagno ()
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Ada Maria Barone: Goldsmiths, University of London
Emanuela Stagno: University of Sussex

Chapter Chapter 8 in Artificial Intelligence along the Customer Journey, 2023, pp 119-123 from Springer

Abstract: Abstract The chapters provide an overview of the main topics discussed in the book by summarising how AI technologies are currently used across the customer journey. Furthermore, we provide some concluding remarks on the future of artificial intelligence and customer experience from both a practical and theoretical point of view.

Keywords: Customer journey; Artificial intelligence; Customer experience (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-48792-7_8

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DOI: 10.1007/978-3-031-48792-7_8

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