Commerce and Police

Jean-Claude Usunier ()
Additional contact information
Jean-Claude Usunier: University of Lausanne

Chapter Chapter 14 in About Commerce, 2025, pp 247-265 from Springer

Abstract: Abstract When customers need to be monitored, there is an inevitable mixture of vertical and horizontal interactions within the exchange, and therefore a succession/combination of market and non-market processes within a commercial transaction which is often discontinuous. This issue arises above all, but not exclusively, in the field of services, in which servuction is the joint provision of services by the customer and the service provider. I examine possible solutions to this dilemma: how to control and possibly sanction people while nurturing the positive, friendly, and enjoyable aspects of the commercial relationship.

Keywords: Police; Services; Non-market processes; Service customer; Service provider; Control (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-86673-9_14

Ordering information: This item can be ordered from
http://www.springer.com/9783031866739

DOI: 10.1007/978-3-031-86673-9_14

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().