Using the Standardized Patient Method in the Evaluation of Health Services
Jack C. Collins (),
Wei Wen Chong (),
Rebekah J. Moles () and
Carl R. Schneider ()
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Jack C. Collins: The University of Sydney
Wei Wen Chong: National University of Malaysia
Rebekah J. Moles: The University of Sydney
Carl R. Schneider: The University of Sydney
A chapter in Handbook of Health Services Evaluation, 2025, pp 229-248 from Springer
Abstract:
Abstract The standardized patient method has often been used to covertly observe and document behaviors in the healthcare setting, through the eyes of a “service user.” A trained person acts as the standardized patient (simulated patient, mystery shopper, pseudopatient, among other terms) and covertly enacts a standardized scenario in the setting of interest. This chapter provides an overview of the standardized patient method, its application in health services evaluation, and practical tips and considerations for designing and conducting evaluations using this method.
Keywords: Standardized patient; Mystery shopper; Evaluation; Patient simulation; Health services; Mystery shopping (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-87869-5_13
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DOI: 10.1007/978-3-031-87869-5_13
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