Changing the Organizational Culture: Effects of COVID-19

Katrín Kristjana Hjartardóttir (), Ásta Dís Óladóttir () and Gylfi Dalmann Aðalsteinsson ()
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Katrín Kristjana Hjartardóttir: University of Iceland
Ásta Dís Óladóttir: University of Iceland
Gylfi Dalmann Aðalsteinsson: University of Iceland

Chapter Chapter 13 in The Palgrave Handbook of Change and Resilience at Work, 2025, pp 261-279 from Springer

Abstract: Abstract The COVID-19 pandemic, declared by the WHO on March 11, 2020, significantly disrupted global industries and economies, presenting a grand challenge that required swift adaptation and innovative approaches from organizations worldwide. This chapter addresses the research question: “Do managers believe that working arrangements have changed permanently after the pandemic and is remote work an arrangement that will endure?” By analyzing the attitudes and experiences of managers in various organizations, the study explores the impact of COVID-19 on work arrangements, particularly the shift to remote work. Through semi-structured interviews with 12 managers from diverse sectors, the research investigates how remote work policies have evolved and the perceived permanence of these changes. Initial responses varied due to uncertainty, but many organizations quickly transitioned to remote work to maintain operations. Data indicates a substantial increase in remote work participation across different regions. Key findings highlight the benefits of remote work, such as flexibility, cost savings, and improved work-life balance, as well as challenges like maintaining the organizational culture and effective communication. The importance of leadership, communication, and technology in facilitating successful remote work is emphasized. This work is significant as it provides insights into the long-term implications of remote work on organizational practices and policies. The study concludes that remote work is likely to remain a significant aspect of the business landscape, influencing future workplace strategies and the design of work environments.

Keywords: COVID-19; Remote work; Remote work policy; Organizational culture; Management (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-031-91493-5_13

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DOI: 10.1007/978-3-031-91493-5_13

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