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Key Takeaways: Integration and the Big Picture

Arto Lindblom (), Matti Kautto and Lasse Mitronen ()
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Arto Lindblom: Aalto University, School of Business
Lasse Mitronen: Tampere University, Faculty of Management and Business

Chapter 15 in Omnichannel Retail, 2026, pp 159-164 from Springer

Abstract: Abstract This chapter synthesizes the key ideas of the book, showing how retail concepts, customer promises, and marketing mix tactics connect the world of retail with the world of the customer in an omnichannel environment.

Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-032-09745-3_15

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DOI: 10.1007/978-3-032-09745-3_15

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