Quality Management and Performance in the Hotel Industry: A Literature Review

Juan José Tarí (), José F. Molina-Azorín (), Jorge Pereira-Moliner (), María D. López-Gamero () and Eva M. Pertusa-Ortega ()
Additional contact information
Juan José Tarí: University of Alicante
José F. Molina-Azorín: University of Alicante
Jorge Pereira-Moliner: University of Alicante
María D. López-Gamero: University of Alicante
Eva M. Pertusa-Ortega: University of Alicante

Chapter Chapter 1 in Action-Based Quality Management, 2014, pp 1-12 from Springer

Abstract: Abstract This paper presents a literature review of the quantitative empirical studies that have analyzed the relationship between quality management and performance in the hotel industry. It is based on a search of the databases ScienceDirect, ABI/Inform and Emerald, and it identifies the quality management and performance variables used, the analyses carried out and the main findings. The results show that, in general terms, quality management has positive effects on operational and financial performance, that quality certification leads to positive benefits for many hotels, that specific variables such as the number of stars or the size of hotel could be an influence on this relationship, and that other variables could also help us to understand better the relationship between quality management and performance, for example the motives for certification. Based on these results the paper offers implications for managers and future lines of research.

Keywords: Hotel Industry; Quality Management Measures; Implement Quality Management Systems; Clear Performance Benefit; Im Hotel (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-06453-6_1

Ordering information: This item can be ordered from
http://www.springer.com/9783319064536

DOI: 10.1007/978-3-319-06453-6_1

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().