Action-Based Quality Management

Edited by Marta Peris-Ortiz () and José Álvarez-García ()

in Springer Books from Springer

Date: 2014
Edition: 2014
ISBN: 978-3-319-06453-6
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Chapters in this book:

Ch Chapter 1 Quality Management and Performance in the Hotel Industry: A Literature Review

Juan José Tarí, José F. Molina-Azorín, Jorge Pereira-Moliner, María D. López-Gamero and Eva M. Pertusa-Ortega

Ch Chapter 10 The Impact of TQM Critical Success Factors on Business Performance. The Mediating Role of Implementation Factors in Linking Enabler and Instrumental Factors

Francisco J. Carmona-Márquez, Antonio G. Leal-Millán, Adolfo E. Vázquez-Sánchez and Antonio L. Leal-Rodríguez

Ch Chapter 11 Student Perception of Quality in Higher Education Institutions

Paula Fernandes, Rui Lopes and Fátima Silva

Ch Chapter 12 Optimisation Methodology Based on Genetic Algorithms to Increase the Quality and Performance in Autotrading Robots

Antonio Alonso-Gonzalez, Vicent Almenar-Llongo and Marta Peris-Ortiz

Ch Chapter 13 Implementation Methodology of Effective Governance to Ensure the Quality of IT Service

Ignacio Gil-Pechuán, Patrick Pullicino and M. Pilar Conesa García

Ch Chapter 2 Two Views for Understanding How TQM Fosters Learning and Value Innovation: Absorptive Capabilities and Action-Based Management

Tomas Gonzalez Cruz, Fernando J. Garrigos-Simon, Sonia Cruz Ros and Yeamduan Narangajavana

Ch Chapter 3 An Application of SERVQUAL Model in Termas of Chaves

María Cruz del Río Rama, José Álvarez García, Carlos Rueda-Armengot and José Luís Coca Pérez

Ch Chapter 4 Management by Processes: An Effective Tool for Employee Motivation

Maria Moreno-Mas, Sofia Estelles-Miguel, Jose Maria Merigo and Encarnación González-Vázquez

Ch Chapter 5 Eco-Management and Audit Scheme: Effects on the Profitability of Their Adherence

Natalia López-Mosquera García, Marta Peris-Ortiz and José Álvarez García

Ch Chapter 6 An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies

Jorge Novas and Margarida Saraiva

Ch Chapter 7 Processes Approach, Quality Management and Key Business Results

Rafael Periañez-Cristobal, Arturo Calvo-Mora and Antonio Navarro-García

Ch Chapter 8 Quality Management Systems ISO 9901 and the Use of High Involvement Work Practices

Amable Juárez-Tárraga, Jose Miguel Albarracin-Guillem, Marta Palmer-Gato and Juan A. Marin-Garcia

Ch Chapter 9 Implementing Multiple Management Systems: Is It Sustainable?

Merce Bernardo and Alexandra Simon

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DOI: 10.1007/978-3-319-06453-6

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