Management by Processes: An Effective Tool for Employee Motivation

Maria Moreno-Mas (), Sofia Estelles-Miguel (), Jose Maria Merigo () and Encarnación González-Vázquez ()
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Maria Moreno-Mas: Universitat Politècnica de València
Sofia Estelles-Miguel: Universitat Politècnica de València
Jose Maria Merigo: University of Manchester
Encarnación González-Vázquez: Universidad de Vigo, Facultad de Ciencias Económicas y Empresariales de Vigo

Chapter Chapter 4 in Action-Based Quality Management, 2014, pp 43-51 from Springer

Abstract: Abstract This article shows, through different case studies, how the introduction of Management by Processes methodology not only has contributed to improve quality services and efficiency at different type of organizations, but it has also reinforced team spirit, achieving high levels of employee motivation. When a radical change is needed in a company, and a “process management culture” is named to substitute the “function culture”, the “Management by process” concept becomes an effective way of introducing behaviour changes. Innovation is generally defined as the development or use of new products, services, production, processes, organizational structures or administrative systems that are new to the adopting. And Management by Processes is a kind of innovation. It has been verified that explaining and involving employees in the process from the beginning, by means of training and communicating, from the first steps, the methodology, skills and techniques that are involved in the “Management by Processes Approach”, encourages employees to cooperate actively in the whole process.

Keywords: Senior Management; Center Director; Production Center; Management Style; Paper Record (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-06453-6_4

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DOI: 10.1007/978-3-319-06453-6_4

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