Strategy and Knowledge Management in Humanitarian Organizations

Margarita Cruz () and Achim Schmitt ()
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Margarita Cruz: Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland
Achim Schmitt: Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland

Chapter 3 in Decision-making in Humanitarian Operations, 2019, pp 55-75 from Springer

Abstract: Abstract Building on the knowledge-based view of the firm, this chapter provides a social capital approach for knowledge sharing, creation, and retention as a way to attain sustainable competitive advantage for humanitarian organizations. Based on the case of the World Health Organization, we focus on the role of individual internal networks provided by initiatives such as (i) staff-mobility programs across international offices, (ii) eHealth collaborations, and (iii) eLearning Networks for knowledge exploitation and exploration. We argue that these networks are particularly relevant for humanitarian organizations as they face the challenge of managing the knowledge gathered by individuals engaged in operations in various parts of the world. The chapter also discusses implications for humanitarian organizations facing knowledge challenges derived from geographically dispersed operations.

Keywords: Knowledge management; Strategy; Social capital; Network ties (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-319-91509-8_3

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DOI: 10.1007/978-3-319-91509-8_3

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