Managing of Process Key Performance Indicators as Part of the ARIS Methodology

Andreas Kronz
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Andreas Kronz: IDS Scheer AG

A chapter in Corporate Performance Management, 2006, pp 31-44 from Springer

Abstract: Summary Evaluating processes with the aid of key performance indicators continues to gain acceptance as an integral element of corporate controlling as well as process management. This article will first describe the tasks associated with process controlling, which will then be used as a basis for defining the objectives of a process-oriented key performance indicator management system. In particular, we will explain how the description of key performance indicators can be integrated in general process modelling. When KPI management has been assigned its proper place in the process management loop, roles that are needed to implement it in real terms will be defined.

Keywords: Process-oriented key performance indicator system; indicator; key performance indicator (KPI); eEPC; KPI management; business process controlling; monitoring of business workflows; collection concepts; process instance; Performance Management; dimensions; calculation rule; measurement points; functions; ERM attribute; measurement probes; KPI allocation diagram; key performance indicator tree (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-30787-7_3

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DOI: 10.1007/3-540-30787-7_3

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