Corporate Performance Management

August-Wilhelm Scheer (), Wolfram Jost (), Helge Heß () and Andreas Kronz ()
Additional contact information
August-Wilhelm Scheer: IDS Scheer AG
Wolfram Jost: IDS Scheer AG
Helge Heß: IDS Scheer AG
Andreas Kronz: IDS Scheer AG

in Springer Books from Springer

Date: 2006
ISBN: 978-3-540-30787-7
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Chapters in this book:

From Process Documentation to Corporate Performance Management

August-Wilhelm Scheer and Wolfram Jost

From Corporate Strategy to Process Performance — What Comes after Business Intelligence?

Helge Heß

Managing of Process Key Performance Indicators as Part of the ARIS Methodology

Andreas Kronz

Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Manager

Markus Driesch and Tobias Blickle

Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie

André Dreißen and Rainer Heinrichs

No Business Intelligence Without Process Intelligence

Helmut Kruppke and Tino Bauer

Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Service

Robert Reif, Andreas Kronz and Klaus Miksch

Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)

Gregor Loes

Process Performance Management in Securities Operations at CREDIT SUISSE

Olaf Klein and Dirk Kogelschatz

Closing the Cycle — Measuring, Analyzing and Improving Processes, Performance and Workflows in the Insurance Sector

Herbert Oberländer, Frank Ossig and Michael Linke

Performance Management in Power Stations - with openJET, openBMS and ARIS PPM

Bernd Heselmann, Peter Stängle, Andreas Kronz and Klaus Miksch

More than Figures — Performance Management of HR-Processes at Vodafone Greece

Petros Panagiotidis, Phillip Knirck and Andreas Kronz

Corporate Performance Management in Logistics and Procurement — Focused Identification of Weak Points with Supply Chain Controlling

Steffen Drawert

Continuous Measurement and Analysis of Operations Management Processes — ARIS PPM at E.ON Kernkraft GmbH

Karl Ramler, Jürgen Schwarzin, Andreas Kronz and Klaus Miksch

Analysis and Optimization of the Credit Application Process at DaimlerChrysler Bank

Lars Müller and Frank Gahse

Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Market at British Telecom

John Bird

Monitoring ITIL Process Performance at DAB Bank

Simone Sulzmann

Monetary Assessment of Performance Management in the Health Care System — Process Cost Analysis at Marienhospital Herne

Holger Raphael and Hendrik Schenck

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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-3-540-30787-7

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DOI: 10.1007/3-540-30787-7

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