Successful Process and Performance Controlling in the Power Supply Industry by SÜWAG Energie

André Dreißen and Rainer Heinrichs
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André Dreißen: IDS Scheer AG
Rainer Heinrichs: Süwag Energie AG

A chapter in Corporate Performance Management, 2006, pp 65-76 from Springer

Abstract: Summary SÜWAG Energie AG took the decision to implement a program continuous process and system optimization of its business processes based on ARIS Process Performance Manager. The service processes at four different locations were selected for Performance Monitoring with a standardized, software-supported process controlling system. After just two months, the first substantiated analysis based on SAP IS-U were available, so that process improvement measures could be initiated.

Keywords: Quality key performance indicators; complaints quota; energy industry; SAP IS-U; process mining; implausible meter reading results; customer segments; disruption factor analysis; anomaly analyses; process controlling tool (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-30787-7_5

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DOI: 10.1007/3-540-30787-7_5

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