Quality Management and Customer Retention

Margit Huber and Joachim Scharioth

Chapter 2 in Customising Stakeholder Management Strategies, 2006, pp 11-26 from Springer

Keywords: Customer Satisfaction; Quality Component; Customer Retention; Customer Group; American Customer Satisfaction Index (search for similar items in EconPapers)
Date: 2006
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-31319-9_2

Ordering information: This item can be ordered from
http://www.springer.com/9783540313199

DOI: 10.1007/3-540-31319-2_2

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().