Process-oriented quality management

Christian Stracke
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Christian Stracke: University of Duisburg-Essen

Chapter 6 in Handbook on Quality and Standardisation in E-Learning, 2006, pp 79-96 from Springer

Abstract: 6.5 Summary Quality management is a concept that has permanently grown up and been improved, and it integrates customer orientation, process orientation and quality orientation. Total Quality Management covers all the requirements of an Integrative Management concept. The revision and further development of the standard family ISO 9000:2000ff. have led to internationally accepted quality standards for the development and implementation of a quality management system and for its certification. Process-oriented quality management can look back on a long-term development that, in the sense of a continuous improvement process cannot be finished, but has always to be evaluated and further developed. For that reason quality will be remaining the complex crucial success factor for the entire management in the future.

Keywords: Quality Management; Customer Orientation; Total Quality Management; Quality Management System; Process Orientation (search for similar items in EconPapers)
Date: 2006
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DOI: 10.1007/3-540-32788-6_6

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