Stakeholder Engagement: The Experience of Holcim

Anne Gambling ()
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Anne Gambling: Holcim’s CSR/SD Coordination team

Chapter 19 in Management Models for Corporate Social Responsibility, 2006, pp 157-163 from Springer

Abstract: 19.5 Conclusion Holcim has found that the systematic planning of stakeholder engagement represents good risk management. It helps builds reputation and contributes to the achievement of business objectives, enabling us to: Stay on the same wavelength as our neighbours; Mitigate the negative effects of potentially ‘hot issues’; Spot opportunities and address stakeholder concerns proactively. The Holcim experience shows that implementing local solutions according to a global methodology is a powerful tool. It enables us to engage with stakeholders covering a diverse spectrum of cultures, languages, and aspirations. One could expect that the model would have wide application across the business community, providing an opportunity to better understand and meet stakeholder needs in a spirit of openness and collaborative effort.

Keywords: Cement; community involvement; engagement process model; needs assessment; stakeholder engagement (search for similar items in EconPapers)
Date: 2006
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-33247-3_19

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DOI: 10.1007/3-540-33247-2_19

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