The Perspective of ABB Automation GmbH

Gerhard Heckelmann ()
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Gerhard Heckelmann: Local Service Division Manager ABB Automation GmbH

A chapter in Services Science, 2008, pp 111-113 from Springer

Abstract: Abstract For the sake of clarity, I’d like to point out in advance that I am focusing on technical services I am convinced that we in Germany cannot live exclusively by service from one company to another and vice versa The challenge for service is to help customers improve their competitiveness and to export leading service methods, tools and expertise

Keywords: Service Provider; Service Education; Technical Service; Experienced Service; Service Engineer (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-74489-4_10

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DOI: 10.1007/978-3-540-74489-4_10

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