Services Science

Edited by Bernd Stauss (), Kai Engelmann (), Anja Kremer () and Achim Luhn ()

in Springer Books from Springer

Date: 2008
ISBN: 978-3-540-74489-4
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Chapters in this book:

Editorial

Bernd Stauss, Kai Engelmann, Anja Kremer and Achim Luhn

Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines

Jim Spohrer

Service Engineering — A Transdisciplinary Approach in Service Research

Dieter Spath, Walter Ganz, Thomas Meiren and Bernd Bienzeisler

International Service Research — Status Quo, Developments, and Consequences for the Emerging Services Science

Bernd Stauss

Research on Services: From Exploring the “Residual” to Services Science

Metka Stare and Luis Rubalcaba

Services Science — A Computer Scientist’s Perspective

Martin Bichler

Research Needs in the European Service Sector — An Application-Oriented Perspective

Walter Ganz

The Evolution and Discovery of Services Science in Business Schools

Mary Jo Bitner and Stephen W. Brown

The Perspective of Computer Science

Klaus-Peter Fähnrich and Kyrill Meyer

The Perspective of ABB Automation GmbH

Gerhard Heckelmann

The Perspective of AFSM International

Markus Schwarz

Services Science — Where Practice Meets Theory

Kai Engelmann

Services Science with a Focus on Academia and Company Collaboration

Bo Edvardsson and Anders Gustafsson

The Perspective of Informatics

Tilo Böhmann, Stefanie Jahner and Helmut Krcmar

The Perspective of Service Industries — The Perspective of Siemens AG

Anja Gieseke and Uwe Hermann

The Perspective of IBM Deutschland GmbH

Matthias K. Hartmann

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DOI: 10.1007/978-3-540-74489-4

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