The Perspective of AFSM International

Markus Schwarz ()
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Markus Schwarz: AFSMI (Association for Service Management International)-German Chapter e.V.

A chapter in Services Science, 2008, pp 115-116 from Springer

Abstract: Abstract I see good progress in education programs for service managers. On the other hand, I do think there is a big gap between people who want to start up in the service business and those who have made their own career in service.

Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-74489-4_11

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DOI: 10.1007/978-3-540-74489-4_11

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