Services Science — Where Practice Meets Theory

Kai Engelmann ()
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Kai Engelmann: Roland Berger Strategy Consultants

A chapter in Services Science, 2008, pp 119-136 from Springer

Abstract: Abstract The importance of the service sector for the economic and social development of Germany is beyond all question. The tertiary sector employs around two-thirds of all workers in Germany and contributes approximately 70% of gross value added. Services are vital to the economy as a whole. All the more remarkable, then, that innovation is still rather neglected in this area. In industry, no one questions that research and development is an essential cornerstone of every innovation strategy. But in the service sector — where innovation likewise underpins growth and competitiveness — the importance of research and development has still to be universally recognized.

Keywords: Service Sector; Service Industry; Business Service; Service Innovation; Knowledge Society (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-540-74489-4_12

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DOI: 10.1007/978-3-540-74489-4_12

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