A Framework for Performance Measurement and Management Based on Axiomatic Design and Analytical Hierarchy Process

Paolo Taticchi (), Luca Cagnazzo (), Marco Santantonio () and Flavio Tonelli ()
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Paolo Taticchi: University of Perugia
Luca Cagnazzo: University of Perugia
Marco Santantonio: University of Perugia
Flavio Tonelli: University of Genoa

Chapter Chapter 15 in Business Performance Measurement and Management, 2010, pp 229-240 from Springer

Abstract: Abstract Performance measurement and management (PMM) is a key practice to drive modern businesses. The literature available in this field highlights a certain maturity regarding performance measurement systems, while few frameworks have been proposed for PMM, which is today target. This paper presents a new framework for PMM, namely Business System Design Decomposition (BSDD), based on the strengths of the Axiomatic Design (AD) and the Analytic Hierarchy Process (AHP) techniques. The BSDD framework, offers a holistic approach to PMM, identifies cause-effects relationships in business processes, measures the performance versus stakeholders and offers interlinking between performance indicators. The result, is a deep understanding of the business environment and a real step forward PMM.

Keywords: Design Parameter; Analytic Hierarchy Process; Design Matrix; Functional Requirement; Axiomatic Design (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-04800-5_15

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DOI: 10.1007/978-3-642-04800-5_15

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