How to Use Different Measures for Different Purposes: A Holistic Performance Management Model for Public Organizations

Francesco Sole () and Giovanni Schiuma ()
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Francesco Sole: University of Basilicata
Giovanni Schiuma: University of Basilicata

Chapter Chapter 7 in Business Performance Measurement and Management, 2010, pp 103-112 from Springer

Abstract: Abstract One of the main challenges in the field of performance measurement and management is about how to use and manage performance measures in an effective way in order to fully integrate them into the organizational management system. This paper draws upon this need and proposes a holistic performance management model aimed to highlight the linkages among measurement systems and the effective use of performance measures for improving decision making, performance and accountability, in the public sector.

Keywords: Public Sector; Performance Dimension; Public Organization; External Stakeholder; Performance Measurement System (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-3-642-04800-5_7

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DOI: 10.1007/978-3-642-04800-5_7

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