Introduction: Process and Content

Hans Bruijn (), Ernst F. Heuvelhof () and Roel Veld ()
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Hans Bruijn: Delft University of Technology
Ernst F. Heuvelhof: Delft University of Technology

Chapter Chapter 1 in Process Management, 2010, pp 1-6 from Springer

Abstract: Abstract This book is about change. Change in complex issues. Change in complex issues always has the following three characteristics. Firstly, there are always multiple actors involved in this type of change. Put differently, the changes occur in a network of actors. These actors are, in a sense, dependent on each other. They need each other’s support in effectuating the change, or, at the very least, they should be prepared not to frustrate or obstruct the change. The second characteristic is that these actors negotiate with each other. One needs the other, and vice versa. This is why the actors negotiate. The negotiations are complex in themselves. It is very unlikely that one negotiation session is sufficient to shape the change in a detailed and definitive way. More likely, this will require a series of meetings. And thirdly, the negotiation is a process, a series of meetings that can stretch across a longer period of time, sometimes even years.

Date: 2010
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DOI: 10.1007/978-3-642-13941-3_1

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