Negotiations in the Event of Performance Disruptions: Demand Management

Marc Helmold (), Tracy Dathe () and Florian Hummel

Chapter 8 in Successful Negotiations, 2022, pp 187-193 from Springer

Abstract: Summary Non-conformities are non-conformities of the contractually agreed specification features and properties of a product (Dathe and Helmold, Erfolgreich im Chinageschäft. Strategien und Handlungsempfehlungen für kleinere und mittlere Unternehmen (KMU). Springer Gabler, Wiesbaden 2018). In this context, claim management or supplement management have a central role in negotiating these missing properties (Helmold and Terry, Lieferantenmanagement 2030, Springer Gabler, Wiesbaden 2016). Subsequent claim management is also called claim management or regression. Unless specified and agreed in contracts, subsequent claims are usually made after services have been rendered and deliveries have been made due to deficits in quality, quantity, time, type of delivery or due to other deviations from the originally agreed condition. However, they can also be made by the supplier (delivering company).

Date: 2022
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DOI: 10.1007/978-3-658-35701-6_8

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