Consultation as a Success Factor: Using Professional Consultants

Thomas Lauer
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Thomas Lauer: Aschaffenburg University of Applied Sciences

Chapter 13 in Change Management, 2021, pp 203-214 from Springer

Abstract: Abstract Consultation is understood to mean the use of external, and in some cases in-house, consultancy services in the context of corporate change. In this context, the consulting services may be aimed more at developing the content of change (e.g., new strategies) or primarily at the professional management of the change process itself. Consultants contribute external knowledge, are ideally neutral, have a high degree of persuasiveness and manage the projects in a routine and professional manner. However, the use of consultants is only beneficial if the consultants retain their independence from the client and at the same time tailor their solutions individually to the respective company. In addition, the selection of consulting companies should be made carefully and based on references or own experience.

Date: 2021
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DOI: 10.1007/978-3-662-62187-5_13

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